Your Privacy Matters at Fly0.co
This Privacy Policy (“Policy”) applies to FLY0 Group, which includes: - FLY0 PTE. LTD.(Singapore, UEN: 202509850N) - FLY0 SDN BHD (Malaysia) - FLY0 LTD (Bangladesh)
By accessing or using our travel and installment payment services, you consent to the practices described in this Policy and agree to the collection, use, disclosure, and processing of your personal data in accordance with applicable laws in Singapore, Malaysia, and Bangladesh.
1. Governing Laws
This Policy complies with: - Singapore: Personal Data Protection Act (PDPA) 2012 -Malaysia: Personal Data Protection Act (PDPA) 2010 - Bangladesh: Digital Security Act 2018 and Right to Information Act 2009
FLY0 Group adheres to internationally recognized privacy principles, including transparency, purpose limitation, data minimization, accuracy, security, and accountability.
2. Types of Personal Data Collected
Depending on your interaction with us, we may collect: - Identity Data: Name, passport/NID number, gender, nationality, date of birth - Contact Data: Address, phone number, email - Travel Data: Booking history, destinations, preferences, itinerary -Financial Data: Payment history, mobile wallet details, debit card, installment records -Biometric Data: Facial recognition data (for identity verification where applicable) -Technical Data: IP address, browser/device info, cookies, app usage data -Communication Data: Emails, messages, call logs, support tickets
We collect data through: - Your direct input via app, website, forms, or customer service - Use of cookies, analytics, and tracking tools on our platform - Partners (e.g., ShareTrip, KYC/MFS providers) with your consent - Identity verification tools including biometric scanning (where required)
Your data is used to: - Book flights, Umrah packages, and related travel services - Enable and manage installment payment plans - Process transactions and issue receipts - Conduct identity verification and fraud checks - Provide customer support and updates - Customize user experience and improve our services - Comply with legal, regulatory, and audit requirements
5. Disclosure of Personal Data
We may share your data with: - Airline, hotel, and Umrah travel partners - Payment processors and mobile financial service providers - KYC and credit scoring service providers - Shariah advisory partners (for compliance only) - Government and regulatory authorities (as required by law) - Technology providers and auditors under strict data protection terms - Third parties during merger, acquisition, or asset transfer (under confidentiality obligations)
6. Cross-Border Data Transfers
FLY0 Group may transfer your data to and from Singapore, Malaysia, Bangladesh, or other jurisdictions. We ensure that cross-border transfers maintain a comparable level of data protection as required by applicable laws.
Your personal data is retained: - For as long as necessary to fulfill service or legal obligations - For up to 6 years under financial, tax, and audit requirements - Longer if anonymized for analytics or business insights
We apply administrative, technical, and physical safeguards including: - Encrypted data storage and transfers - Identity verification protocols - Secure servers and network firewalls- Access control and logging
You are responsible for maintaining the confidentiality of your login credentials and verifying your account privacy settings regularly.
Depending on your jurisdiction, you may have the right to: - Access your personal data - Correct inaccurate or incomplete data - Withdraw consent to processing (with limitations) - Request deletion or restriction - Object to processing for direct marketing - Request data portability (where applicable)
To exercise these rights, email us at hello@fly0.co.
10. Cookies & Tracking Technologies
We use cookies and similar technologies to: - Analyze platform usage - Personalize content- Improve app functionality
You can manage or disable cookies via your browser, though this may affect performance.
Our platform may contain links to third-party services. We are not responsible for their privacy practices. Please review their policies separately before sharing your data.
We may revise this Privacy Policy periodically. The updated version will be published on our website and mobile app. Continued use of our services constitutes your acceptance of the updated Policy.
Data Protection Officer
FLY0 PTE. LTD.
60 Paya Lebar Road, #07-54 Paya Lebar Square, Singapore 409051
📧 Email: hello@fly0.co
